Shipping policy
We appreciate you choosing CAYNE ROPATA THEUNISSE for your fashion apparel purchases. As a dedicated clothing retailer, we prioritize standardized order handling, thorough pre-delivery quality checks, and secure packaging practices. Our core objective is to ensure every customer receives authentic, intact apparel items with consistent and reliable global logistics services.
1. Order Processing Time
All verified and fully paid apparel orders will undergo internal review, product sorting, quality inspection and protective packaging within 1 to 7 business days, excluding weekends and official public holidays in New Zealand. During peak shopping seasons or periods of increased order volume, standard processing timelines may be moderately extended. Our team will proactively notify customers of any notable or prolonged dispatch delays to ensure full transparency.
2. Shipping Fees and Delivery Estimates
Logistics fees are calculated individually for each order based on package weight, size specifications and final delivery destination. All applicable shipping costs will be clearly displayed and confirmed during the checkout process prior to payment completion. Our standard shipping service for all clothing goods features an estimated delivery cycle of approximately 15 business days after warehouse dispatch. All delivery timelines serve as reference values only and are not guaranteed, as they may be impacted by courier operational delays, cross-border customs clearance procedures, extreme weather events, regional logistical limitations and public holiday schedules worldwide.
3. Shipment Confirmation and Order Tracking
Once your order is fully processed and dispatched from our warehouse, you will receive an automated confirmation email containing exclusive shipment details and a unique tracking number. Please note that tracking system data will not update instantly after dispatch. Full tracking functionality and real-time transit status updates will be activated and available for online inquiry within 24 to 48 hours after the package is picked up by our authorized logistics partner.
4. Shipping Address Accuracy Liability Statement
Customers bear full responsibility for providing accurate, complete and valid shipping address information during order placement. CAYNE ROPATA THEUNISSE shall not undertake any liability for misdelivery, delivery failure or package returns caused by incorrect, incomplete or misspelled address details provided by purchasers. Any parcels returned to our warehouse due to address errors will generate additional reshipping costs, which shall be fully borne by the customer.
5. Handling of Lost or Transit-Damaged Parcels
If your apparel package is confirmed missing or lost during transit, please submit a formal support request to our customer service team within 2 calendar days from the scheduled delivery date. For orders received with damaged garments or compromised packaging due to transit accidents, customers must file a valid claim within 24 hours upon delivery receipt. All claims must be accompanied by clear original photos of damaged products and complete packaging for official verification. Our professional team will review each case independently and deliver efficient, targeted solutions.
6. Apparel Maintenance and Usage Disclaimer
Every clothing item sold by our brand is equipped with official manufacturer maintenance guidelines covering standard wearing, cleaning, drying and daily upkeep methods. To effectively preserve fabric texture, color fastness and overall service life of your apparel, customers are required to strictly follow all attached care instructions. We disclaim all liability for product damage, shrinkage, fading, deformation or quality degradation caused by non-standard maintenance, improper cleaning operations, unauthorized alterations or negligent personal usage.
7. International Shipping and Customs Liability Terms
All cross-border shipments may be subject to import duties, customs taxes and other local administrative fees formulated by the customs authority of the destination country. All such supplementary customs-related charges are the sole responsibility of the customer and are not incorporated into product original prices or standard shipping fees. We have no control over local customs policies, clearance progress and tax assessment standards for international deliveries.
8. Official Contact Information
For any inquiries, feedback or after-sales assistance regarding this shipping policy, order logistics status or general service issues, please feel free to contact our dedicated customer support team via the official channels below:
Business Name: CAYNE ROPATA THEUNISSE
Phone Number: +64 29 222 7752
Email Address: support@theunissemode.shop
Physical Address: 24 Arthur Street, Ellerslie, AUK, Auckland 1051, New Zealand